Privacy policy

1. Introduction

Agsafe Pty Ltd (ABN 17 057 112 062) ("Agsafe," "we," "us," "our") is committed to protecting your privacy. We are bound by the Privacy Act 1988 (Cth) ("Privacy Act") and the Australian Privacy Principles ("APPs") in the way we collect, use, disclose, secure, and manage your personal information.

This Privacy Policy explains how we handle personal information and your rights in relation to that information.

2. What information we collect

We may collect the following types of personal information:

  • Name

  • Contact information (including address, phone number, and email address)

  • Employment information

  • Membership, training, or certification details

  • Payment information (where relevant to services)

  • Information collected through website forms, event registrations, and surveys

We do not collect sensitive information.

3. How we collect your information

Personal information is generally collected directly from you when you:

  • Register for services, programs, or events

  • Submit content or forms on our website

  • Contact us via email, telephone, or in person

We do not collect information from publicly available sources or third-party providers.

4. How we use your information

We use your personal information to:

  • Provide and administer services

  • Verify your identity

  • Communicate with you

  • Issue program certifications

  • Improve our services and user experience

  • Comply with legal and regulatory obligations

We may use your information for promotional communications unless you opt out. You can withdraw from receiving these communications at any time.

5. Disclosure of personal information

We may disclose your personal information to:

  • Service providers and contractors assisting us in service delivery

  • Regulatory authorities as required by law

  • Partners and stakeholders related to Agsafe programs

We will not sell or share your personal information with unrelated third parties without your consent.

6. Data storage and overseas disclosure

We store all personal information securely within Australia. We do not transfer your personal information overseas.

7. Data security

We take reasonable steps to protect your personal information from misuse, interference, and loss, as well as unauthorised access, modification, or disclosure. Access is restricted to authorised personnel only.

8. Access, correction, and deletion

You have the right to:

  • Access your personal information

  • Request corrections if the information is inaccurate or outdated

  • Request deletion, where legally and operationally permissible

Requests should be directed to info@agsafe.org.au. We will respond within 30 days.

Please note that deletion may not be possible in all instances due to backup systems and legal retention requirements.

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy unless a longer retention period is required or permitted by law.

9. Complaints handling

If you have a complaint regarding our handling of your personal information, please contact the General Manager using one of the contact methods below. We will respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Agsafe Pty Ltd
Level 1, 38 Sydney Avenue, Forest ACT 2603
GPO Box 816, Canberra City ACT 2601
Phone: 02 6206 6888
Email: info@agsafe.org.au

10. Changes to this privacy policy

Agsafe reserves the right to amend this Privacy Policy from time to time. Changes will be notified by updating the policy on our website. We encourage you to review our Privacy Policy periodically.

This Privacy Policy was last updated April 2025.